Shipping, Returns & Booking Policy

Effective August 2026. This policy applies to all purchases and mobile photography session bookings made through irisseattle.com.

1. Order Production & Shipping

All wall-art and jewelry orders placed through our online shop are custom-made to order from your own iris photograph. We print and ship every order within 14 calendar days of purchase. Most orders ship well before that, but production time can vary with order volume and the size/material chosen.

Orders are fulfilled by our print partners and shipped via USPS to addresses within the continental United States only. Once your order ships, you'll have tracking information; delivery time is in addition to the 14-day production window and depends on USPS transit time to your address.

If we're ever unable to meet the 14-day production window, we'll email you before it expires to let you know your options, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

2. Returns & Defective Items

Because every print and pendant is custom-made from your own personal iris photograph, all sales are final except in the case of a manufacturing defect or shipping damage.

1. If your order arrives damaged, defective, or materially different from what you ordered, email us at irisartseattle@gmail.com within 7 days of delivery with your order number and a photo of the issue.
2. If a return is approved, we'll email you return instructions and a mailing address. The item must be shipped back to us before a replacement or refund is issued.
3. Return shipping is the customer's responsibility — we don't provide prepaid return labels. We recommend a trackable shipping method, since we can't issue a refund or replacement for a return that never arrives.
4. Once we receive and inspect the returned item, we'll issue a replacement or a refund to your original payment method, typically within 5–10 business days.

Digital gift cards are non-refundable and valid for 5 years from the date of purchase. Sessions and prints purchased with a gift card follow the same return terms as any other order.

3. Mobile Photography Sessions

Arrival: we arrive 10–15 minutes before your scheduled time to set up and connect our equipment, so we're ready to shoot right at your booked time.

No-shows: if you're not present and we're unable to reach you within 20 minutes of your session's start time, we reserve the right to leave. In that case, no refund will be issued for that session.

4. Cancellations & Rescheduling

Plans change — here's how to reschedule or cancel a booked session:

• 24 hours or more before your session: cancel or reschedule at no charge — a cancellation gets a full refund, a reschedule keeps your full payment applied to the new date.
• Less than 24 hours before your session: a cancellation or reschedule request still gets confirmed, but only 50% of the amount paid is refunded (or credited, for a reschedule) — the other 50% covers the slot held on our calendar.

To cancel or reschedule, use any of the following:

• Email irisartseattle@gmail.com
• Call or text (425) 364-2936
• Use the "Cancel or reschedule" option in the chat assistant on our site — it looks up your booking and confirms the change instantly.

However you cancel or reschedule, our calendar and booking records are updated immediately and you'll receive an email confirming the change and the applicable refund amount, if any.

5. Fairs, Markets & Events

When you book a session or buy a print at a fair, market, or event booth:

• Your digital iris photo file(s) are emailed to you within 24 hours of your session.
• Prints purchased on-site are printed and handed to you on the spot, typically within 30–60 minutes, depending on how busy the booth is.

6. Payment & Pricing

Session and product prices are shown at checkout/booking in U.S. dollars and include applicable Washington state sales tax. Full payment is collected at the time of booking or purchase through our secure Square checkout.

7. Limitation of Liability

To the fullest extent permitted by Washington law, Iris Art Seattle's liability for any claim relating to a purchase or session is limited to the amount you paid for that order or session. We aren't liable for indirect, incidental, or consequential damages.

8. Governing Law

This policy is governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Snohomish County, Washington.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate. The version posted here always applies to orders and bookings made after it takes effect. We'll update the "Effective" date above whenever it changes.

10. Contact Us

Questions about an order, a session, or this policy? Reach us at irisartseattle@gmail.com or (425) 364-2936.